Service Request Ticket - # 53386

Service Request Information

CONTACT Name Henrickson, Adria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2014 08:07 AM
Department OHSU School of Nursing Phone 88179
Location Email gredviga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20100415[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN
Serial No. HAV504804 Location PDR

Model P8860/DN Hostname lab-mnb23.wou.edu
Notes IP: 140.211.78.33 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:D4:D9:CD


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact ftognoli14@wou.edu 88925

Tracking

Entered by Date Memo
Frederick Tognoli
Email

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Entered by Date Memo
Frederick Tognoli Apr 08, 2014 08:44 AM
Status changed from (1) Pending to (5) Completed
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Frederick Tognoli Apr 08, 2014 08:44 AM
When I got there I was able to add the printer and print with no 
issues and all of the classroom computers populated and printed. 
The issue occurred on a Saturday and I asked that they take screen 
shots of the error message if it came up again so we can 
troubleshoot the issue, even if it isn't an active problem.
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Frederick Tognoli Apr 08, 2014 08:20 AM
Task reassigned to Frederick Tognoli.
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Shandelle Plasker Apr 08, 2014 08:07 AM
****This is an email****
 The computers in the MNB 223 lab are all showing
an error message that they can¿t connect to the
Xerox printer in that room (Krusty-Lab MNB223) and
I¿m unable to add the printer back on to any of
those machines for some reason.  (I go through the
process to add it, but when I right click on the
printer and then click ¿connect¿ nothings
happens.)  The printer WOU ID is 20100415- please
let me know if any additional info is needed. 
Thanks much!
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