Service Request Ticket - # 53388

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2014 09:22 AM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091661[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB880317 Location PDR

Model P3600/DN Hostname gp-breedlove
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Ink/Toner Refill

Wired NIC 00:00:AA:BE:0B:CC

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly Apr 09, 2014 08:31 AM 
Task reassigned to Dave McEvilly.
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Dave McEvilly Apr 09, 2014 08:31 AM 
Status changed from (1) Pending to (5) Completed
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Dave McEvilly Apr 09, 2014 08:31 AM 
Done
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Mike Soukup Apr 09, 2014 08:24 AM 
Task reassigned to Lori Burgeson.
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Mike Soukup Apr 09, 2014 08:24 AM 
I called Becky and helped her print to breedlove. 
It was a windows printing issue.
Lori - can you change the location settings on 
the windows print queue. Becky says it has 
admissions for the location and it should be 
graduate office.
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Katie Halvorson Apr 09, 2014 08:01 AM 
****This is an email****
Sad to say, I don't believe it's working.  Is
someone able to come over and help me see what I'm
missing?

Thanks.

Becky
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Katie Halvorson Apr 09, 2014 07:51 AM 
Task reassigned to Dave McEvilly.
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Katie Halvorson Apr 09, 2014 07:50 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Apr 09, 2014 07:50 AM 
****This is an email****
I still need your help.  Things are not right yet.
 Please contact me ASAP.

Thank you.

Becky
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Mike Soukup Apr 08, 2014 03:52 PM 
Status changed from (1) Pending to (5) Completed
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Mike Soukup Apr 08, 2014 03:52 PM 
Dave McEvilly created the printer on 
bannerprint.wou.edu. Becky should be able to 
print to it now. The printer name in Banner is 
WOU_BREEDLOVE.
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Mike Soukup Apr 08, 2014 03:50 PM 
I forwarded this to Dave McEvilly. He sets up the 
Banner printers.
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Alyssa Little Apr 08, 2014 02:26 PM 
****This is an email****
Becky Graber
	
2:21 PM (3 minutes ago)
		
to UCS
Just wondering how things are coming along with my
request?

Thanks
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Katie Halvorson Apr 08, 2014 11:30 AM 
****This is an email****
So do you know what the timeline is for someone
coming to check?

Thanks.

Becky
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Lori Burgeson Apr 08, 2014 09:46 AM 
Task reassigned to Mike Soukup.
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Lori Burgeson Apr 08, 2014 09:46 AM 
Mike, can you please check to see if this printer 
is in Banner print?
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Shandelle Plasker Apr 08, 2014 09:22 AM 
****This is an email****
Hi

I cannot print BANNER reports to our printer
\\krusty\AD-Breedlove (in AD 107)
I can print e-mails, other papers, etc..  It seems
like it's not even listed under printers and
faxes, but it still prints.  Just not the BANNER
reports (unless it's going to some other office on
campus!).

Printer # is 20091661[Edit Inv].

Thanks.
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