Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Apr 08, 2014 10:37 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091092 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	5XF61M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	5XF61M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 installed as 2007 from P0074957
	Wired NIC	00:26:B9:D1:7F:38
	Wireless NIC	00:23:14:64:F6:30
	Bluetooth NIC	70:F1:A1:51:49:7D

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 09, 2014 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 09, 2014 11:30 AM	Updated the java on the laptop. Good to go.	Add Attachment
Lexie Widmer	Apr 09, 2014 11:13 AM	The printing issue has self resolved.	Add Attachment
Lexie Widmer	Apr 09, 2014 08:17 AM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Apr 08, 2014 01:12 PM	She called to say that she is around anytime before 5 today.	Add Attachment
Lexie Widmer	Apr 08, 2014 12:49 PM	left VM by Peter.	Add Attachment
Shandelle Plasker	Apr 08, 2014 10:37 AM	**This is an email** Hello: Two things: 1. The email for our office: studentaffairs@mail.wou.edu seems to have disconnected from our office printers. The student employees can print items just fine from other programs -- just not when they are logged into our office email. Why do you think that is? 2. One of the laptops, the one assigned to me -- WOU #20091092 will not let me use Banner in the WOU portal. I noticed it in March. Is there something I can do to make Banner work/open? Thank you,	Add Attachment