Service Request Ticket - # 53398

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2014 04:25 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130145[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L619DDNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0091591

Wired NIC 10:DD:B1:E2:C7:50


Wireless NIC 8C:2D:AA:5C:0F:67


Bluetooth NIC 8C:2D:AA:5C:0F:68

TECHS Submitted by Bryan Plasker Contact bplasker08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 08, 2014 05:01 PM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Apr 08, 2014 05:01 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 08, 2014 05:01 PM 
Check the issue with the Mac computer not been
able to print from the network printer. I realize
the problem was the printer drivers. uninstalling
and reinstalling the drivers solve the problem.
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Bryan Plasker Apr 08, 2014 04:25 PM 
This computer showed the printer as connected 
originally. When she selscted this printer a 
message showed that the printer had been paused. 
When she pressed the "resume printing" button she 
was asked for her username and password to 
connect the printer. The sign in page then told 
her she was unable to connect to the printer.
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