Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Apr 09, 2014 12:03 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121219 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MKV1QHDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:D9:FF:CE
	Wireless NIC	88:1F:A1:1F:90:58
	Bluetooth NIC	88:1F:A1:1F:90:59

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 10, 2014 11:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 10, 2014 11:03 AM	Took over my laptop to try and see if it was an issue with her computer, unfortunately it was not recognized by my macbook or hers, even in disk utility. Sadly, I think the flash drive is dead.	Add Attachment
Craig Reno	Apr 09, 2014 03:32 PM	Task reassigned to Craig Reno.	Add Attachment
Alyssa Little	Apr 09, 2014 12:03 PM	She had to hard eject her USB a few days ago and since then her computer wont find it when she plugs it in. She has a lot of availability after 10 tomorrow so call her to find a time that works for both of you	Add Attachment