Service Request Ticket - # 53431

Service Request Ticket - # 53431

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Service Request Information

CONTACT	Name	Beaver, Scott	Date	Apr 10, 2014 08:11 AM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110016 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	BLRBZQ1	Description	Dell OptiPlex 990 USFF, i5-2400S(2.5GHz, 6M)
	Serial No.	BLRBZQ1	Location	Going to PDR
	CPU	Intel Core i5-2400S(2.5GHz,6M,VT-x)
	OS	Unknown	Software	bundled with Cyberlink PowerDVD9.5 and Roxio Creator Stater Ed, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, Winedt 5, Adobe Acrobat 9
	Wired NIC	78:2B:CB:A2:69:E3

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 15, 2014 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 15, 2014 09:02 AM	Installed winedt and acrobat, a shortcut toremote desktop in room 130 is located in the C drive, or can be accessed by typing mstsc.exe in the search bar. All the shut down options were changed to log off using admin account, so they should stay that way. Shockwave is installed for all the machines as well.	Add Attachment
Lori Burgeson	Apr 15, 2014 07:13 AM	Please also check on MNB130 regarding the following update from Scott: **This is an email** I have now noticed that we no longer have Acrobat nor WinEdt in 130; they appear to have been lost as well and are mission-critical.	Add Attachment
Lori Burgeson	Apr 15, 2014 07:12 AM	Craig, can you please touch base with Scott and show him how to access the remote desktop application in MNB130?	Add Attachment
Craig Reno	Apr 11, 2014 04:19 PM	103 not open until 8am tuesday	Add Attachment
Craig Reno	Apr 11, 2014 04:16 PM	104 and 110 done.	Add Attachment
Craig Reno	Apr 11, 2014 12:51 PM	104 and 110 open at 4 today, 103 may have to wait until next week	Add Attachment
Craig Reno	Apr 10, 2014 09:45 AM	Room 130 is done. Will need to go back through the other 3 and change logoff option with ucsadmin account, and install shockwave.	Add Attachment
Craig Reno	Apr 10, 2014 09:11 AM	Changed the shutdown settings to Logoff. Hopefully will stay that way from now on. The remote desktop application was missing somehow, mstsc.exe deep in the system32 folder. Created a shortcut to it and placed it in the C: drive for anyone to access.	Add Attachment
Lori Burgeson	Apr 10, 2014 09:10 AM	The Log off option most likely will have to be set in ucsadmin account	Add Attachment
Lori Burgeson	Apr 10, 2014 09:08 AM	Also, please update Shockwave player on all 4 instructor's stations.	Add Attachment
Craig Reno	Apr 10, 2014 08:18 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Apr 10, 2014 08:18 AM		Add Attachment
Lori Burgeson	Apr 10, 2014 08:11 AM	**This is an email** 1. The Remote Desktop application on the MNB 130 instructor station appears to have been disabled or lost. 20110016 2. We want "Log off" to be the default shutdown setting when we click "Start" on the instructor stations, and have repeatedly edited the Properties to make it so, but it's not sticking. It reverts to "Shut down" within a few days or so, all the time. MNB103 20110015 MNB 104 20100245 MNB 110 20070678 MNB 130 20110016	Add Attachment