Service Request Ticket - # 53432

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2014 08:22 AM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55MPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AC:32

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Apr 10, 2014 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Apr 10, 2014 01:49 PM 
Sent email letting him know it was completed and
to contact us if he had any questions.
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Lexie Widmer Apr 10, 2014 01:33 PM 
Peter and I went over.  Swapped monitor.  He said
that he had figured out the pdf settings.
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Lexie Widmer Apr 10, 2014 11:22 AM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Apr 10, 2014 11:22 AM 
He is available at 1 today.
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Lori Burgeson Apr 10, 2014 08:22 AM 
****This is an email****
Mike needs a monitor swap.  He currently has the 
new monitor and the old one should be brought back 
to UCS

New: 20071083[Edit Inv]
Old: 20101184[Edit Inv]

He also wants Firefox to be set to open PDFs with 
Adobe Reader.
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