Service Request Ticket

Service Request Information

CONTACT	Name	Henderson, Barrett	Date	Apr 10, 2014 12:05 PM
	Department	Athletics	Phone	88051
	Location		Email	hendersonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100659 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	SC02FDZTVDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office for MAC 2011 from P0079025, Adobe CS6 Design Standard for MAC/WIN from P0093734
	Wired NIC	10:9A:DD:67:B2:40
	Wireless NIC	E0:F8:47:2F:BA:8C
	Bluetooth NIC	E0:F8:47:2F:BA:8D

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 10, 2014 12:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 10, 2014 12:43 PM	He never logged out of the previous person's laptop. He just had to login and he already had admin rights. He also asked about transferring adobe cs suite from his broken dell laptop to this mac one. I referred him to Trisha to confirm licensure.	Add Attachment
Lexie Widmer	Apr 10, 2014 12:15 PM	Available now.	Add Attachment
Lexie Widmer	Apr 10, 2014 12:14 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Apr 10, 2014 12:10 PM	Emailed for availability.	Add Attachment
Shandelle Plasker	Apr 10, 2014 12:05 PM	He has a WOU laptop that is his but was owned by someone else before him. His laptop does not have his profile set up yet and he does not have admin right to it. He would like someone to email him to make a time to give him admin rights so that he can do updates.	Add Attachment