Service Request Ticket

Service Request Information

CONTACT	Name	Babson, Jane	Date	Apr 10, 2014 02:07 PM
	Department	Humanities Division	Phone	88954
	Location		Email	babsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130540 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WG9FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C7:F9:52

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 24, 2014 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Apr 10, 2014 03:15 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Apr 10, 2014 03:15 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Apr 10, 2014 02:07 PM	NEW EQUIP SETUP: (GFA) A Dell computer needs to be setup and delivered to Jane Babson in MA 312. The WOU # of the new computer is 20130540 and the new monitor is 20130509. The WOU # of the old computer is 20091311 and the old monitor is 20091383. The equipment is on the counter in ITC 008.	Add Attachment