Service Request Ticket - # 53450

Service Request Information

CONTACT Name Martin, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2014 09:03 AM
Department Business/Economics Division Phone 88214
Location Email martinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070407[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN # Q5409A#ABA
Serial No. CNRXL94931 Location PDR

Model Q5409A Hostname fb-studyhall.wou.edu
Notes duplexing, 2X 500 sheet paper trays and 1X 100 sheet multipurpose tray maint replacement of fuser from P0080542 June 2011, Maint kit Premium LJ4250 from P0088043 DEC2012 on SR48940,HP LJ 4350 Maintenance Kit from P0092482 NOV2013 SR? IP: 140.211.116.155 Ink/Toner Refill

Wired NIC 00:1A:4B:28:A6:D1

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 11, 2014 09:32 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 11, 2014 09:32 AM 
****This is an email****
Michael,

I just wanted to let you know that I checked our
print server and there were no prints hung up in
the queue. I did a test print from the print
server as well as from a computer in UPCC-C 130.
Everything seems to be working like it should.
Please let us know if you have any other issues
with this printer.

Thanks!
Megan
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Megan Thibeault Apr 11, 2014 09:30 AM 
Checked the print queue-nothing was in it. Did a
test page from Krusty and did a test page from a
vdi in UPCC-C. Both prints came out. Nothing is
wrong with this machine. Closing out this ticket.
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Megan Thibeault Apr 11, 2014 09:07 AM 
Task reassigned to Megan Eichler.
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Alyssa Little Apr 11, 2014 09:03 AM 
****This is an email****
UPCC C-130 printer, I didn't see any error
messages. When I turned the printer off and then
turned it back on again it would flick from
'green' to 'attention' before finally settling on
green; but even though it eventually said 'ready'
it wouldn't print. Students said there were about
'10' (according to them) jobs 'backed up' that
wouldn't print but I'm not sure if it was a
hardware or software issue. 


On Fri, Apr 11, 2014 at 8:13 AM, UCS
ServiceRequest  wrote:

    Michael,
    Did the printer have any error messages when
it was flashing orange?

    Thanks!
    UCS


    On Fri, Apr 11, 2014 at 7:49 AM, Michael
Martin  wrote:

        During my afternoon classes on Thursday in
UPCC-C130 the printer in the room failed to work.
Students told me that print jobs were backed up. I
noticed the lights on the front of the printer
alternated between showing 'ready' (green) and
flashing 'attention' (orange). I turned the
printer off and on and checked the connections but
there was no change. Could someone please look at
the printer?
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