Service Request Ticket - # 53451

Service Request Information

CONTACT Name Risen, Allen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2014 09:05 AM
Department Campus Public Safety Phone 88156
Location Email risena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130528[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WCCFZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WCCFZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C6:B7:CC

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Apr 14, 2014 09:31 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 14, 2014 09:31 AM 
Task reassigned to Self Resolved.
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Megan Thibeault Apr 14, 2014 09:31 AM 
Tricia said that Allen called. Office Hansen and
him figured out the issues and wanted to close out
the ticket.
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Frederick Tognoli Apr 14, 2014 09:21 AM 
Tried one last attempt at a new set of audio drivers from his user 
account. If this doesn't work we'll pick up the computer and re-
image the machine. 


Mr. Risen has been advised to monitor for the behavior and contact 
us if it persists to set up a convenient time to have the work 
performed.
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Megan Thibeault Apr 11, 2014 01:29 PM 
***didn't mean to add that to this task**
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Megan Thibeault Apr 11, 2014 01:21 PM 
022N02353
019E63480
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Frederick Tognoli Apr 11, 2014 12:27 PM 
Task reassigned to UCS Tech.
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Frederick Tognoli Apr 11, 2014 12:27 PM 
Ran the system levels diagnostics from Dell boot options with no 
indicator that there was a problem.

I have not tried booting in Safe Mode and having him log in to see 
what the results are (he wasn't in the office the last time I went to 
take a look at the machine).
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Frederick Tognoli Apr 11, 2014 11:29 AM 
I have narrowed the problem down to the User Account on that 
machine (it doesn't make noise when I log in or when he logs in on 
another computer). 

Tried a new set of speakers with no resolution. 

Checked Activity Monitor while logged in with my account and his 
and I couldn't see anything running differently between the two.

Looked for any software that was installed that looked different 
from the basic new build image and didn't see anything out of the 
ordinary. He had installed a weather tracker that he couldn't 
remember (possibly The Weather Channel) and Weather Bug. Both of 
those have been uninstalled.
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Frederick Tognoli Apr 11, 2014 09:26 AM 
Task reassigned to Frederick Tognoli.
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Frederick Tognoli Apr 11, 2014 09:26 AM 
The mouse does not have to be moved for the noise to occur. It 
sounds nothing like feedback, but actually a sound effect of a laser 
or, very appropriately, a lightsaber being swung.
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Alyssa Little Apr 11, 2014 09:05 AM 
Allen just recently got this computer and
occasionally it will start making loud wiring
sounds (he compared it to the sound a lightsaber
makes).

He will be available today before 11 and from 1-2.
If you can't make it out to his office today, call
him at 88156 to find a time when you can both meet.
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