Service Request Ticket - # 53454

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2014 04:39 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091244[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro, Two Quad-Core Intel Xeon #Z0G1
Serial No. H00213A320H Location PDR

CPU Two 2.26GHz Quad-Core Intel Xeon


OS Unknown Software MS Office 2008 from P0075227, Apple Final Cut Studio Acad from P0075224, Adobe CS5 Production Prem MAC from P0076330, Adobe CS6 Master Coll. for MAC from P0088808; Apple Final Cut Pro X VISA2013003966, Sony - 1x Content Browser (Download) from VISA2013003972, Apple Compressor v4.1.3 from VISA 2014004307; AdobeCC2015 transferred from W#20120647 FEB2016

Wired NIC 00:25:00:F4:E9:B1


Wired NIC E8:06:88:CA:08:E1


Bluetooth NIC 7C:6D:62:9B:A9:05

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Apr 15, 2014 03:49 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Apr 15, 2014 03:49 PM 
We can open a new ticket if she wants to have the
computer partitioned
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Adam Fyffe Apr 14, 2014 11:34 AM 
I left a note explaining her options for having
both.  Will wait to hear back after her meeting.
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Tricia Flaherty Apr 14, 2014 11:23 AM 
Adam, Here is the Apple Support doc for having
both installed: http://support.apple.com/kb/HT4722
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Adam Fyffe Apr 14, 2014 10:43 AM 
Mavericks installed heading over for final cut pro
X install
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Lori Burgeson Apr 14, 2014 09:47 AM 
Task reassigned to Adam Fyffe.
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Tricia Flaherty Apr 11, 2014 04:39 PM 
Deborah needs this ASAP in order to edit/use
footage from new HD 422 Sony camera - must upgrade
Deborah's exisiting Mac to OS Maverick to use this
software.  This software was purchased via
redemption code and once redeemed can no be moved
to a different Apple ID, it would be nice to be
able to distribute this license via a MDM...
you will find the Redemption code in text file at
T:\5. Mac Software\Apple Final Cut\FinalCutProX
You can decide what Apple ID to do this under
since we don't have a Mac Server with Profile
manager set up but please record the Apple ID that
it is redeemed under on the text file.
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