Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 12, 2014 04:19 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130213 (opens in a new window)	Bldg/Room	ITC 003d
	Service Tag	28GP8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	28GP8Y1	Location	Storage
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license
	Wired NIC	B8:CA:3A:89:81:77

TECHS	Submitted by	Max McEvilly	Contact	mmcevilly13@wou.edu	88925
	Primary Technician		Contact	ftognoli14@wou.edu	88925

Entered by	Date	Memo
Frederick Tognoli			Email Public
Entered by	Date	Memo
Frederick Tognoli	Apr 17, 2014 08:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Frederick Tognoli	Apr 17, 2014 08:30 AM	Returned to APSC Lab	Add Attachment
Frederick Tognoli	Apr 16, 2014 09:28 AM	Re-imaged the machine and ran all updates. Verified the correct boot order in the BIOS to make sure the machine was not trying to boot to an invalid source.	Add Attachment
Lexie Widmer	Apr 14, 2014 09:33 AM	Task reassigned to Frederick Tognoli.	Add Attachment
Lexie Widmer	Apr 14, 2014 08:46 AM	Restarted the computer; booted fine. This is the second time for this computer, so we are going to re-image it.	Add Attachment
Lexie Widmer	Apr 14, 2014 08:21 AM	Task reassigned to Lexie Widmer.	Add Attachment
Max McEvilly	Apr 12, 2014 04:19 PM	Computer #20130213 in Apsc lab 101 cannot find it's hard drive, monitor #20090186	Add Attachment