Service Request Ticket - # 53461

Service Request Information

CONTACT Name Smith, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2014 11:12 AM
Department Deaf Studies and Professional Studies Phone 88744
Location Email smithj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090728[Edit Inv] (opens in a new window) Bldg/Room ITC 008 - shelf
Service Tag 3LMT3L1 Description Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
Serial No. 3LMT3l1 Location was Julia Smith, ED

CPU Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0073086

Wired NIC 00:24:E8:F5:66:CD


Wireless NIC 00:24:D6:53:75:64


Bluetooth NIC 00:22:5F:97:6C:C1

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Apr 14, 2014 11:35 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Apr 14, 2014 11:35 AM 
Self-resolved.  Its running XP by the way.
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Lexie Widmer Apr 14, 2014 11:14 AM 
Task reassigned to Lexie Widmer.
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Alyssa Little Apr 14, 2014 11:12 AM 
Unable to open word documents from her email and
when she tries to save the documents it shuts down
her internet browser and asks her to send an error
report.
Has been accessing the documents through firefox
and up until last week had no issues.

Needs help ASAP
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