Service Request Ticket - # 53468

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2014 04:51 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20091189[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Laser Printer
Serial No. HAV134241 Location PDR

Model 8860/DN Hostname ua-wolf
Notes Ink/Toner Refill

Wired NIC 00:00:AA:D2:BF:F0


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault May 02, 2014 10:54 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 02, 2014 10:54 AM
Change the maintenance kit. Good to go
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Megan Thibeault Apr 23, 2014 09:11 AM
Checked in with Emily today and she hasn't ordered
the maintenance kit yet. She was going to talk to
Cara once she got in.
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Megan Thibeault Apr 15, 2014 10:10 AM
****This is an email****
Hi Megan,

Thank you! I'll ask Emily to get us one and let
you know when it arrives.

Emily - please see if we can get this through our
normal office supplies vendor. If not, please find
us a vendor for this part through Xerox or perhaps
Amazon? Not sure, but someone out there sells it! :)

Thank you,

Cara

Cara Groshong
Advancement Operations & Finance Director
WOU Advancement ~ WOU Foundation
​503.838.8148​

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Megan Thibeault Apr 15, 2014 08:37 AM
****This is an email****
Good Morning Cara,

I came over and took a look at the printer
(w#20091189) and saw that the print quality is not
that great. I pulled a supply usage page and
noticed that the maintenance kit is getting low
and it also showed that it was installed 1/4/13. I
took the maintenance kit out of the printer, it is
really dirty and needs to be replaced. If you
could order a new maintenance kit for xerox phaser
8860 then I can come by and do the additional
cleaning of the prints.

Here is the xerox part number: 113R00736

Please let me know if you have any questions!

Thanks,
Megan

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Megan Thibeault Apr 15, 2014 08:37 AM
Needs new maintenance kit-was last installed 1/4/13
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Shandelle Plasker Apr 14, 2014 04:51 PM
****This is an email****
Hi,

Duck printer #20091189[Edit Inv] is having printing quality
issues. I've tried resolving them myself but can't
make the print quality any better... not sure what
else to try. We're getting a lot of black streaks
and the "Light Stripes Test" and "Cleaning Page"
are both still showing a lot of issues. I've run
the "Eliminate Light Stripes Basic" and "Advanced"
multiple times with no better results.

Thank you,
Cara

Cara Groshong
Advancement Operations & Finance Director
WOU Advancement ~ WOU Foundation
​503.838.8148​

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