Service Request Ticket - # 53469

Service Request Information

CONTACT Name Passehl, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2014 07:57 AM
Department Library & Media Services Phone 88893
Location Email passehle@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101467[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44STJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010; TRANSFERRED to new computer W#20141166 SR59584 MAR2016:Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;

Wired NIC 78:2B:CB:A6:5F:76

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Apr 15, 2014 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Apr 15, 2014 10:54 AM 
Uninstalled and reinstalled. Works now
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Craig Reno Apr 15, 2014 10:12 AM 
Task reassigned to Craig Reno.
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Shandelle Plasker Apr 15, 2014 07:57 AM 
****This is an email****
Hello,
One of the staff computers has an error every time
it is turned on. When we try to load Adobe
Acrobat, we get the same error, attached. We also
cannot open any PDFs without going out to the
remote desktop. Can someone please stop by and
take a look at this? The computer is located right
inside HL Room 208, the number is: 20101467[Edit Inv].

Appreciate your assistance.

Thanks,
Erin Passehl-Stoddart
University Archivist and Digital Collections Librarian
Assistant Professor
Hamersly Library | Western Oregon University
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