Service Request Ticket - # 53474

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2014 12:36 PM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20071246[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 5FJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:90:B6


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public

Entered by Date Memo
Lexie Widmer Apr 16, 2014 10:48 AM
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Apr 16, 2014 10:14 AM
Done.  Inventory updated.  Delivering it now. 
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Lexie Widmer Apr 15, 2014 01:49 PM
Peter is working on the re-image.  
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Lexie Widmer Apr 15, 2014 01:42 PM
The hard drive was full of user profiles.  

We are going to swap this computer with 20090925[Edit Inv].
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Lexie Widmer Apr 15, 2014 01:09 PM
Task reassigned to Lexie Widmer.
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Katie Halvorson Apr 15, 2014 12:36 PM
"service profile" error when multiple different
logins try getting on the computer.  It is the far
right computer next to the window.  The computer
was restarted and still same problem.  
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