Service Request Ticket - # 53475

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2014 02:05 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130644[Edit Inv] (opens in a new window) Bldg/Room ITC 014
Service Tag 4DBNXZ1 Description Dell Latitude E6540 Laptop, i7-4800MQ(Quad 2.7GH)
Serial No. 4DBNXZ1 Location Nathan Sauer, Classroom Suppport

CPU Intel core i7-4800MQ(2.7GHz quad core, 6M cache)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from P0093634

Wired NIC EC:F4:BB:1E:FF:88

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Apr 17, 2014 03:10 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 17, 2014 01:05 PM 
All updates have been installed
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Lori Burgeson Apr 17, 2014 01:04 PM 
All drivers have been loaded and laptop is ready 
for use.
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Lori Burgeson Apr 17, 2014 11:31 AM 
Nathan mentioned that he will install any software 
he needs.  The laptop is on his office chair and I 
have let him know that he can return his old laptop 
to me when he no longer needs it.
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Lori Burgeson Apr 17, 2014 10:50 AM 
Machine is imaged.  Just need to find out what 
software Nathan needs installed when he returns 
from vacation.
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Lori Burgeson Apr 17, 2014 09:03 AM 
****This is an email****
Hi Nathan,

I will be imaging and setting up your new laptop.  
When you get back, can we please meet to discuss 
additional software that will need to be installed 
on that laptop for you?

Thanks!
Lori
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Lori Burgeson Apr 16, 2014 08:57 AM 
Task reassigned to Lori Burgeson.
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Sarah Pettigrew Apr 15, 2014 02:05 PM 
NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to 
Nathan Sauer in ITC 103. This laptop is for classroom support 
programming. The WOU # is 20130644[Edit Inv]. The laptop is on the 
shelves across from the restroom in ITC 009.
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