Service Request Ticket - # 53477

Service Request Information

CONTACT Name Smith, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2014 03:30 PM
Department Deaf Studies and Professional Studies Phone 88744
Location Email smithj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120706[Edit Inv] (opens in a new window) Bldg/Room RWEC 158
Service Tag FJ2QXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. fj2qxw1 Location Julia Smith?

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:62:E4


Wireless NIC B8:76:3F:36:1D:5F


Bluetooth NIC 20:16:D8:9B:92:CC

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell May 14, 2014 02:54 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Apr 16, 2014 08:46 AM 
Task reassigned to Dale Goodell.
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Dale Goodell Apr 16, 2014 08:46 AM 
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Apr 15, 2014 03:30 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Julia Smith in 
ED 227. She currently has a docking station that she will continue using with the new 
laptop. The WOU # of the new laptop is 20120706[Edit Inv] and the old laptop is 20090728[Edit Inv]. The 
equipment is on the shelves across from the restroom in ITC 009.
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