Service Request Ticket - # 53480

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2014 10:19 AM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101419[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FW1RKDH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0081051, transfers from W#20080174 Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114--She is a Adobe CC2015 Named user as of JAN2015

Wired NIC C8:2A:14:46:34:6F


Wireless NIC E4:CE:8F:33:DD:E6


Bluetooth NIC E4:CE:8F:33:DD:E7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact ftognoli14@wou.edu 88925

Tracking

Entered by Date Memo
Frederick Tognoli
Email

Public
Entered by Date Memo
Alyssa Little Apr 22, 2014 03:46 PM 
Status changed from (1) Pending to (5) Completed
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Alyssa Little Apr 22, 2014 03:46 PM 
She rebooted her laptop and said everything seems
to be working great
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Frederick Tognoli Apr 22, 2014 09:03 AM 
Task reassigned to Frederick Tognoli.
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Frederick Tognoli Apr 22, 2014 09:02 AM 
I've reinstalled iLife and run all of the updates. She will check to see 
if she can update to the newest versions from the App Store once 
she gets back to her office and let us know if the fix worked.
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Frederick Tognoli Apr 21, 2014 09:04 AM 
I recommend installing iLife '11 (it is on the install drive now) and 
then attempting the upgrade to the newest version from the App 
Store before doing a complete wipe.
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Lexie Widmer Apr 17, 2014 11:11 AM 
Left VM.
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Jared Petersen Apr 16, 2014 01:39 PM 
Confirmed with Lori that the contact will need to have her computer 
reimaged.
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Jared Petersen Apr 16, 2014 01:31 PM 
Task reassigned to UCS Tech.
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Jared Petersen Apr 16, 2014 01:31 PM 
Was unable to install iPhoto or iMovie. App Store had an "Accept" 
button for both applications instead of an "Install" button, as if the 
App Store thought the computer had these programs installed 
already (which was not the case). Apple Support articles 
recommended resetting the App Store from the hidden Debug 
menu. Did not work. They also recommended changing the 
language and restarting which also didn't work. The only option 
that seemed to work for everyone in the support articles was a 
complete OS reinstall. Recommended that she back up all of her 
files to the H drive so that we can re-image it if necessary.
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Jared Petersen Apr 16, 2014 12:36 PM 
Task reassigned to Jared Petersen.
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Lexie Widmer Apr 16, 2014 11:30 AM 
OS 10.7.5.  She did have iPhoto on there at some
point,  but it's been awhile.
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Katie Halvorson Apr 16, 2014 10:19 AM 
iMovie and iPhoto are not on her computer.  She
tried searching for them and nothing is coming up.
 She would like to have these added onto her computer.

88442
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