Service Request Ticket - # 53481

Service Request Information

CONTACT Name Johnson, Pattie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2014 10:25 AM
Department The Research Institute Phone 88779
Location Email johnsop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110777[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 9DS1QS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office 2010 Pro Plus from P0085288, Adobe CC 2018 Desktop Suite as SERIALIZED desktop to W#20110777 SPET2018 order7834; TRANSFERRED for Patti Johnson to new W#20150202: Snagit WIN v11.0(upg from 6.2) from VISA2012003085, SPSS Statistics Premium Faculty PACK term license(12mnth) (installed as v21) from orig.P0089807 renewed on P0097583(expires MAY2016),

Wired NIC 18:03:73:1C:0E:F6

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Apr 16, 2014 12:07 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Apr 16, 2014 12:07 PM 
Called Pattie, power point was on there, but it was well hidden. Had 
her create a couple shortcuts to it.

May need assistance with outlook later.
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Craig Reno Apr 16, 2014 11:59 AM 
Task reassigned to Craig Reno.
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Katie Halvorson Apr 16, 2014 10:25 AM 
She was supposed to get powerpoint on her computer
with the Office suite but everything except
powerpoint is on there.  She tried looking in
Office Suite and all programs and there is no PP
to be found.  She had the suite installed last week.

She will be around most of today.
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