Service Request Ticket - # 53486

Service Request Information

CONTACT Name Andrews, Kit   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2014 01:15 PM
Department Humanities Division Phone 88872
Location Email andrewk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090509[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 725PFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:73:CA:C0


TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Apr 22, 2014 09:51 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Apr 22, 2014 09:51 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 22, 2014 09:51 AM
Kit is pulling all of the printers and HU-copier 
is default.  Humanities does have the print 
authentication box prompt users in order to print.  
His box was popping up behind Office documents.  I 
showed Kit how to find that authentication box and 
he was able to successfully print Word documents 
and PDF's.
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Shandelle Plasker Apr 21, 2014 04:03 PM
Tomorrow at 1 PM works best for him if it can work
for one of you. 
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Shandelle Plasker Apr 21, 2014 03:59 PM
He would like to be contacted to set up another
time for someone to come look at this again sense
it is not printing still.
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Jared Petersen Apr 21, 2014 02:24 PM
Task reassigned to UCS Tech.
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Jared Petersen Apr 21, 2014 02:24 PM
Changed the printer policy to print by computer rather than by user. 
Tested it out under Lori's account and it worked fine, but we need 
to have the user confirm it under his own account.
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Lori Burgeson Apr 21, 2014 12:00 PM
Task reassigned to Jared Petersen.
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Shandelle Plasker Apr 17, 2014 01:12 PM
He called back and said that he will be available
on Monday from 8:30 to 9:30 or around 1 ish. I
told him if this did not work for one of you guys
that someone would contact him back to set up a
different time. 
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Lexie Widmer Apr 17, 2014 11:14 AM
Left VM
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Craig Reno Apr 16, 2014 02:24 PM
Left vm
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Alyssa Little Apr 16, 2014 01:15 PM
He can't print PDF files from his computer. 
The WOU# for the computer 20090509[Edit Inv] and he is
trying to printer to a leased printer/copier
network name HU-copier

Contact him at 88872 to find a time that would
work with both of you
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