Service Request Ticket

Service Request Information

CONTACT	Name	Kerekes, Earlee	Date	Apr 16, 2014 02:43 PM
	Department	Disability Access Services	Phone	88591
	Location		Email	kerekese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20120089 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Professional P2213 22inch Monitor (head only)
	Serial No.	CN04DTJ37444527CFNRS	Location	PDR

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 16, 2014 04:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 16, 2014 04:01 PM	Dyl and I installed the module on the scanner, then set up the software on the computers so most of the staff and student machines over there are able to scan from the network.	Add Attachment
Lori Burgeson	Apr 16, 2014 03:13 PM	Paul has an IP addressed reserved for this. Once it is connected, it should pull from DHCP.	Add Attachment
Craig Reno	Apr 16, 2014 03:11 PM	Task reassigned to Craig Reno.	Add Attachment
Tricia Flaherty	Apr 16, 2014 02:43 PM	This is a add on module to make their existing document scanner W#20120089 into a network capable scanner. I have left a voicemail with Earlee Kerkes reminding her that they will need to have an active network jack at the scanner location. You may need to check with her to see if this was done yet. Also talk with Paul to see if a Static IP is needed as I believe we have needed to do that for ours. The module will be on shelf by restrooms with invoice. You will need to get additional software/drives from Epson support for Networking scanner as well as connecting the various office stations they wish to have access to the scanner.	Add Attachment