Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Apr 16, 2014 03:17 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110093 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34HJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747 , transfer Adobe Acrobat Pro 9 Extended P0070929, FlipShare camera software
	Wired NIC	78:2B:CB:B3:9F:7D

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 17, 2014 11:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 17, 2014 11:49 AM	Software only works with admin accounts, they have a local account set up specifically to use this software, just needed to have Scott find the name and password. Also gave Scott admin rights on that machine.	Add Attachment
Craig Reno	Apr 17, 2014 11:35 AM	Error does not show up when logging in using my account. Students and Scott see the error attached.	Add Attachment startstop.gif
Craig Reno	Apr 16, 2014 04:05 PM	Task reassigned to Craig Reno.	Add Attachment
Lori Burgeson	Apr 16, 2014 03:43 PM	This software is old and has a very difficult time running on Win7. Please do your best to get it going again.	Add Attachment
Shandelle Plasker	Apr 16, 2014 03:17 PM	**This is an email** Hi, The Start-Stop transcription software loaded onto one of the machines here in the TRC (WOU #20110093) is no longer working. Could someone swing by and check the install? It's in HL 124, of course. Thanks, Scott	Add Attachment