Service Request Ticket - # 53492

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2014 07:14 AM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090950[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HVJ4QL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro 2010 license

Wired NIC 00:26:B9:8E:57:AD

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
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Entered by Date Memo
Lori Burgeson Apr 17, 2014 10:50 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 17, 2014 10:17 AM 
The computer needs to go along the West wall in 
WUC 108.  Craig is delivering the computer and 
setting everything up.  Gave him a pinger to test 
ports for activity.  If a port isnt active, we 
will notify Paul.
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Lori Burgeson Apr 17, 2014 09:00 AM 
Computer has been imaged and updated.  It is ready 
for deployment.  Needs monitor, keyboard, mouse, 
and all cabling.  Will have to check with Paul to 
see if there is an active network jack in that 
area.
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Lori Burgeson Apr 17, 2014 07:14 AM 
The Veteran's Lounge is in need of a used computer 
in good condition.  Needs to be a computer that 
has a valid Win7 license.  Image and setup in WUC 
108.

Computer no longer has warranty - hardware will 
not be able to be supported, but software is 
supported.
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