Service Request Ticket

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Service Request Information

CONTACT	Name	Thomas, Cathy	Date	Apr 17, 2014 11:35 AM
	Department	The Research Institute	Phone	5413460593
	Location		Email	thomasc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130316 (opens in a new window)	Bldg/Room	TODD 210
	Service Tag		Description	Apple MacBook Pro 13-inch with Retina Display #Z0PW
	Serial No.	C02L71ERFFRR	Location	Robyn Lopez-Melton
	CPU	Intel Core i7(3.0GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0091622, Adobe Acrobat Pro XI (v.11) for MAC from P0092529, Adobe CS6 Design Standard for MAC/WIN from P0093734, IBM SPSS Statistics Premium Faculty Pack TERM License(installed as v.22 yearly renewal expired May 31,2015) from P0094061
	Wireless NIC	54:26:96:DD:7F:39
	Bluetooth NIC	54:26:96:DD:7F:3A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jun 19, 2014 07:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jun 19, 2014 07:12 AM	When Cathy is ready, ticket can be reopened. Closing ticket until that time.	Add Attachment
Lori Burgeson	May 12, 2014 01:33 PM	Cathy didn't bring her laptop by. She will let us know another time that works for her.	Add Attachment
Lori Burgeson	May 05, 2014 01:20 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	May 05, 2014 01:20 PM	Cathy will drop off her computer next Monday at 7am. I can start the reimage process. She will let me know if next Monday does not work for her and we can reschedule if needed.	Add Attachment
Adam Fyffe	May 05, 2014 11:00 AM	She is coming by at 11 to pick up the laptop. CS6 suite was installed and tested.	Add Attachment
Adam Fyffe	May 05, 2014 09:27 AM	Texted her about picking it up and setting up a new time when it will be available to us longer. We are looking into this issue on another computer and when we resolve it we should be able to speed up the process on this computer.	Add Attachment
Adam Fyffe	May 05, 2014 09:09 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Adam Fyffe	May 05, 2014 09:09 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	May 05, 2014 09:09 AM	Laptop is at the front for pickup	Add Attachment
Adam Fyffe	May 05, 2014 09:09 AM	Going to wait to see when she has more time for us to work on it. We try not to get personal information by phone or text	Add Attachment
Katie Halvorson	May 05, 2014 08:29 AM	She has meetings all morning and a text would be ideal. She leaves at 3 today and if it can't be done by then, DON'T work on it and she'll pick it up and take it and plan for another time.	Add Attachment
Katie Halvorson	May 05, 2014 08:28 AM	She brought her Mac by this morning and left the computer up at SRD. She would like a text or call on her call when you need her password 541-521-1105	Add Attachment
Adam Fyffe	May 05, 2014 08:22 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Apr 29, 2014 10:52 AM	Lexie mentioned to Cathy that she will need to save any local data to a network drive before bringing it in for a reimage.	Add Attachment
Lexie Widmer	Apr 29, 2014 10:39 AM	There is a macbook pro image with Mavericks on Bumblebee.	Add Attachment
Lexie Widmer	Apr 29, 2014 10:36 AM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Apr 29, 2014 10:35 AM	Other notes: We'll need an external cd drive to install adobe cs6 and to make sure to do all of the iLife installs in her account.	Add Attachment
Lexie Widmer	Apr 29, 2014 10:33 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lexie Widmer	Apr 29, 2014 10:33 AM	Went over there. Her computer is using the ucsappstore account, and she would like that removed. Arranged for a re-image on Monday a) she'll drop it off around 9 b) stop by again around 11 in case she needs to login c) be free again at 1 o'clock when we can finish up if need be.	Add Attachment
Lexie Widmer	Apr 29, 2014 10:06 AM	Task reassigned to Lexie Widmer.	Add Attachment
Frederick Tognoli	Apr 29, 2014 08:02 AM	Called and spoke with Cathy. We decided that 10:00AM today would be a good time to go over and install the software on her computer.	Add Attachment
Lori Burgeson	Apr 21, 2014 11:53 AM	Cathy is on vacation until Tuesday, April 29th.	Add Attachment
Lori Burgeson	Apr 21, 2014 11:51 AM	**This is an email** Hi Cathy, I see we still have your ticket open to install Adobe CS6 Design Standard on your Apple laptop. When might you be available to have this program installed? It is a bit longer of an install as we will have to perform updates after the initial install. Thanks, Lori	Add Attachment
Dyl Karbia	Apr 18, 2014 12:59 PM	Left VM	Add Attachment
Lexie Widmer	Apr 17, 2014 11:44 AM	ext. 89219	Add Attachment
Lexie Widmer	Apr 17, 2014 11:44 AM	Left VM.	Add Attachment
Tricia Flaherty	Apr 17, 2014 11:35 AM	I have the media at my desk... there will be another Service Request for Barrett Hendersen in Athletics/Sports InfoSR53496 that will need same media for install. License information can be found at: T:\Adobe Creative Suite\Adobe CS6 Suites\AdobeCS6DesignStdWIN&MAC	Add Attachment