Service Request Ticket - # 53500

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2014 01:40 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100130[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 27MWMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27MWMM1 Location PDR 2023 Giveaway

CPU Unknown


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561; Bluetooth dongle

Wired NIC B8:AC:6F:8B:02:F7

TECHS Submitted by Lab Attendant Contact computerlabsrequest@wou.edu 88646
Primary Technician Contact ftognoli14@wou.edu 88925

Tracking

Entered by Date Memo
Frederick Tognoli
Email

Public
Entered by Date Memo
Craig Reno Apr 18, 2014 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Apr 18, 2014 01:38 PM 
Task reassigned to Frederick Tognoli.
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Craig Reno Apr 18, 2014 01:38 PM 
Dyl and I returned computers.
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Craig Reno Apr 18, 2014 01:22 PM 
Task reassigned to Craig Reno.
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Frederick Tognoli Apr 18, 2014 12:34 PM 
Task reassigned to UCS Tech.
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Frederick Tognoli Apr 18, 2014 12:34 PM 
20100128[Edit Inv] imaging checklist items completed except for Windows 
Updates. Both computers are at my desk, the second is finishing 
updates. Please return them to the library before COB today, 
otherwise I'll do it first thing Monday morning.
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Frederick Tognoli Apr 18, 2014 10:55 AM 
Completed W20100130, starting 20100128[Edit Inv]
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Frederick Tognoli Apr 18, 2014 08:06 AM 
Task reassigned to Frederick Tognoli.
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Frederick Tognoli Apr 18, 2014 08:06 AM 
When I went to pick the computer up to re-image it I found that 
20100128[Edit Inv] having the same issue, so I brought both back.
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Lab Attendant Apr 17, 2014 01:40 PM 
20100130[Edit Inv] right across from lab-HLrefwest printer in 
the library has C drive completely full. I did a 
disk cleanup but it has only freed about 10MB.  -
Samrid
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