Service Request Ticket - # 53501

Service Request Information

CONTACT Name Powell, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2014 02:16 PM
Department Behavioral Sciences Division Phone 88299
Location Email dalket@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20100251[Edit Inv] (opens in a new window) Bldg/Room MA 228
Service Tag 8968KN1 Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8968Kn1 Location Sara Velador (LOANER)

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:4A:EA


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Apr 17, 2014 04:47 PM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 17, 2014 04:47 PM
Check the computer located at NS 122. With series
of trouble shooting done I realize firefox wasn't
up to date.In so doing I updated firefox and
re-installed the flash on the system. That solve
the problem.
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Dyl Karbia Apr 17, 2014 04:14 PM
Task reassigned to Dyl Karbia.
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Shandelle Plasker Apr 17, 2014 02:16 PM
In NS 122 there is a teachers station that is
having issues with the computer freezing. When
they go to open a power point that they have made
the blue circle keeping spinning like it is
thinking but it never stops. Also when she goes to
use YouTube the videos will only show a black
screen and the video will never start playing. She
has restarted the computer and before she called
she tried to mess around with it a little but
nothing worked. This is  class room so you should
not need a key to get into the room. She will be
gone for the rest of the week but if you have any
questions you can contact her through her email.
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