Service Request Ticket

Service Request Information

CONTACT	Name	Wood, Diane	Date	Apr 17, 2014 03:20 PM
	Department	Education & Leadership	Phone	88471
	Location		Email	woodd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110900 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C035V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, SnagIt acad. WIN v11/MACv.2 from VISA2013003938
	Wired NIC	18:03:73:26:1C:64

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 24, 2014 12:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 24, 2014 12:45 PM	Installed on her work PC.	Add Attachment
Craig Reno	Apr 23, 2014 12:19 PM	camtasia found in t:\camtasia\Studio8WIN	Add Attachment
Craig Reno	Apr 22, 2014 12:59 PM	Installed snagit on laptop, needs it on desktop at work. Camtasia as well will meet thursday at about 1230, email first.	Add Attachment
Craig Reno	Apr 22, 2014 11:16 AM	emailed for availability	Add Attachment
Craig Reno	Apr 18, 2014 01:16 PM	She would rather have it installed on her personal laptop, since she works from home most days. Will need to ask Tricia on Monday.	Add Attachment
Craig Reno	Apr 18, 2014 12:04 PM	Task reassigned to Craig Reno.	Add Attachment
Alyssa Little	Apr 18, 2014 10:05 AM	On campus today (4/18) and can meet someone at 12:40ish, otherwise next Tuesday (4/22) 10-11:15 or 12:30-3. Contact her at (503)709-5189 to confirm which of those times works for you	Add Attachment
Dyl Karbia	Apr 17, 2014 04:33 PM	Left VM	Add Attachment
Tricia Flaherty	Apr 17, 2014 03:20 PM	Installer and license info can be found at: T:\Snagit\SnagitWINv11MAC2.1	Add Attachment