Service Request Ticket - # 53509

Service Request Information

CONTACT Name Fry, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2014 11:06 AM
Department Education & Leadership Phone
Location Email fryl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100755[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. BBSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:D3


Wireless NIC 18:3D:A2:16:40:88


Bluetooth NIC 1C:65:9D:F5:5F:FC

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Apr 23, 2014 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Apr 23, 2014 01:10 PM 
Laptop got picked up.
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Craig Reno Apr 22, 2014 10:18 AM 
Laptop is at srd for pickup
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Craig Reno Apr 18, 2014 02:39 PM 
Will pick up laptop on tuesday or wednesday.
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Craig Reno Apr 18, 2014 12:25 PM 
Task reassigned to Craig Reno.
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Frederick Tognoli Apr 18, 2014 11:59 AM 
Task reassigned to UCS Tech.
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Frederick Tognoli Apr 18, 2014 11:57 AM 
Ran Dell battery diagnostic with no issues found.
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Frederick Tognoli Apr 18, 2014 11:56 AM 
Ran Windows 7 battery diagnostic and saved the file to the C drive 
for review.
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Frederick Tognoli Apr 18, 2014 11:28 AM 
Task reassigned to Frederick Tognoli.
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Frederick Tognoli Apr 18, 2014 11:28 AM 
Checking the battery health to determine if a new battery will need 
to be purchased.
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Alyssa Little Apr 18, 2014 11:06 AM 
Laptop only works when plugged in, wants the
battery tested to make sure that is the issue.

Needs back by Tuesday/Wednesday next week at the
latest.

Contact her at 5416803912 when test is complete.
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