Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	Apr 21, 2014 08:15 AM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070277 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A
	Serial No.	CNRXL87663	Location	PDR
	Model	Q5409A	Hostname	algebra.wou.edu
	Notes	3 trays, duplexing IP:140.211.78.40 HP LJ4250 Maint Kit P0103129 JAN2017 SR#62287	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:1A:4B:17:6E:3B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Katie Halvorson	Apr 21, 2014 08:22 AM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Apr 21, 2014 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Apr 21, 2014 08:22 AM	Was able to fix the problem himself.	Add Attachment
Lori Burgeson	Apr 21, 2014 08:20 AM	Both copiers look good on the print server. Make sure they really are printing through Krusty and not Bart	Add Attachment
Katie Halvorson	Apr 21, 2014 08:15 AM	Printer says it is offline but the printer is on and says it is ready. He prints and acts like it is printing but nothing gets to the printer. MT-algebra (mnb near his office) and the Mt-copier are both doing the same thing. They are printing to krusty.	Add Attachment