There is a new ticket for the setup of Jennifer's 
new station.  For updates, please refer to SR# 
53627.  This ticket will be closed.

Medicat program will need to be installed in 
Jennifer's profile once computer has been setup.

Loaner WOU#: 20091009

****This is an email****
Yes, a purchase request would need to be filled 
out and Tricia Flaherty can help you with a quote 
for the models we are now deploying.

Thanks!
Lori


On Wed, Apr 23, 2014 at 8:31 AM, Trisha Guy 
 wrote:
Do I need to do a purchase request for this?

****This is an email****
Hi Trisha,

I am hoping you can help me with this issue or 
point me in the right direction.

We were called earlier this week regarding a 
computer that is stationed at the Reception desk 
and used by Jennifer Grover.  This computer, 
unfortunately, is no longer under warranty and is 
having extensive hardware issues:  the motherboard 
has failed, the RAM has failed, and the hard drive 
is failing.  I have tried replacing parts with 
what we have, but the computer is beyond repair at 
this point and I cannot order parts through Dell 
since the warranty has expired.  I would suggest 
replacing the machine for Jennifer.

Please let me know if there is someone else I need 
to make aware of the situation so we can get 
something ordered for Jennifer or if you have 
further questions.

Thanks,
Lori

Should set up a loaner computer in place of this 
one for now as it will take 1-2 business days to 
receive part

I have computer now and running tests 

Please check expansion card

She said it turned a solid blue for a split second
and then shuts down right after.  Some of the
other buttons are orange though.

Can you please find out if the power button is 
blinking amber or if it is solid blue?