Service Request Ticket

Service Request Information

CONTACT	Name	Mock, Christopher	Date	Apr 21, 2014 11:04 AM
	Department	Natural Science Division	Phone	89710
	Location		Email	mockc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110854 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GK75V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, Sketchpad 5 from VISA2012003383, MathType 6.9 WIN from VISA2012003397
	Wired NIC	18:03:73:26:31:9F

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	ftognoli14@wou.edu	88925

Entered by	Date	Memo
Frederick Tognoli			Email Public
Entered by	Date	Memo
Frederick Tognoli	Apr 25, 2014 09:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Frederick Tognoli	Apr 25, 2014 09:45 AM	Installed Microsoft Office 2010 and ran all updates. Had him log in and make sure that older files opened properly. Replaced his keyboard based on his request for one without sticky keys.	Add Attachment
Frederick Tognoli	Apr 25, 2014 08:18 AM	Task reassigned to Frederick Tognoli.	Add Attachment
Lori Burgeson	Apr 23, 2014 09:05 AM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Apr 23, 2014 09:05 AM	Postponed to Friday at 9am	Add Attachment
Adam Fyffe	Apr 22, 2014 03:27 PM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Apr 22, 2014 06:43 AM	Available Wed., Apr 23 at 9am	Add Attachment
Lori Burgeson	Apr 21, 2014 12:18 PM	**This is an email** Hi Christopher, We have an open service request ticket to upgrade you to Office 2010. When are you available to have this service performed? The install will take a bit of time as we will have to perform updates after the initial install. Thanks! Lori	Add Attachment
Alyssa Little	Apr 21, 2014 11:04 AM	Licensed for the 2010 Microsoft office upgrade and needs it installed on his computer 20110854	Add Attachment