Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Apr 22, 2014 11:25 AM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20120759 (opens in a new window)	Bldg/Room	DFSC 105
	Service Tag		Description	Dell S2340T 23-in Multi-Touch Monitor w/LED #4G68X
	Serial No.	CN04G68X7444533IERYL	Location	Smart Classroom Station, Devolder Building (Not Fo

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Apr 23, 2014 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Apr 23, 2014 10:19 AM	Monitor needed to be changed back to usb connection	Add Attachment
Adam Fyffe	Apr 23, 2014 10:14 AM	20120758	Add Attachment
Adam Fyffe	Apr 22, 2014 03:30 PM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Apr 22, 2014 11:46 AM	There was no WOU number to go along with this ticket, so I am spit balling on this one. I am going to assume it's the instructor's station monitor. This monitor is a special order touch screen monitor, which should fall under classroom support. Please look into this monitor and if it is something we cant fix, send it to classroom support.	Add Attachment
Megan Thibeault	Apr 22, 2014 11:30 AM	Open-no classes Tuesday:3-5 Wednesday:10-5 Thursday:class all day Friday: 10-5	Add Attachment
Katie Halvorson	Apr 22, 2014 11:25 AM	Professor called from Devolder 101 saying that she couldn't get the monitor to work and it was going in and out and doing weird things. I sent classroom support down there and they weren't able to fix it and asked me to make a service request.	Add Attachment