Service Request Ticket - # 53529

Service Request Ticket - # 53529

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Service Request Information

CONTACT	Name	Henderson, Barrett	Date	Apr 22, 2014 11:28 AM
	Department	Athletics	Phone	88051
	Location		Email	hendersonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071106 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	G60KDG1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003
	Wired NIC	00:1C:23:55:93:E0
	Wireless NIC	00:1F:3B:9A:F8:01

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 24, 2014 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 24, 2014 12:14 PM	Returned to Barret	Add Attachment
Craig Reno	Apr 24, 2014 12:14 PM	Got wireless to work again, sophos and cisco were not cooperating, reinstalled both of those and now they seem fine. Did not find any issues with crashing, ran dell diagnostic just in case. The computer is pretty slow, but that is expected of a 7 year old machine. Updated through windows update, and ninite. Should be ready to go.	Add Attachment
Craig Reno	Apr 24, 2014 10:59 AM	Task reassigned to Craig Reno.	Add Attachment
Frederick Tognoli	Apr 24, 2014 10:02 AM	I am logged in and running Windows XP and Sophos updates over ethernet. The Intel and Windows wireless connect clients are showing on the task bar, but I have not tried to connect either one yet.	Add Attachment
Katie Halvorson	Apr 24, 2014 09:52 AM	He called today to check on this ticket. I made a mistake and assigned it to the wrong thing/person so that was my bad! The computer is still up front at SRD.	Add Attachment
Katie Halvorson	Apr 24, 2014 09:50 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Apr 22, 2014 11:29 AM	He needs all the software on the computer if it has to be re-imaged. The computer is sitting up front at SRD.	Add Attachment
Katie Halvorson	Apr 22, 2014 11:28 AM	Computer won't connect to wireless. Cisco will pop up and he logs in but an error shows up and then the computer crashes, and sometimes it doesn't even get to Cisco. The computer has to be plugged in to turn on. 88051 ADMIN302	Add Attachment