Service Request Ticket - # 53531

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2014 12:28 PM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110784[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 8M7T3V1 Description Dell Precision T7500 1.6GHz, 4M L3, 4.8GT/s
Serial No. 8M7T3V1 Location PDR

CPU Dual Quad Core Intel Xeon E5603(1.6GHz, 4M L3)


OS Windows 10 Enterprise 64bit Software MS Office Pro Plus 2010 from P0085311, Adobe Design and Web Prem. CS6 WIN from P0085311, ARCGIS, IDRISI Selva single stand Alone UPG from Taiga from VISA2013004060

Wired NIC 18:03:73:1C:21:B4

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 22, 2014 03:47 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 22, 2014 03:47 PM 
Check the computer located at NS216. With some
research done online about fixing the problem I
came across a link and Zip folder called Acrofix.
Unzipping the folder and installing it content
solve the problem.
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Dyl Karbia Apr 22, 2014 01:20 PM 
Task reassigned to Dyl Karbia.
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Nicole Crane Apr 22, 2014 12:29 PM 
Computer is location in 216A
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Nicole Crane Apr 22, 2014 12:28 PM 
Acrobat Pro is corrupted on the computer. It 
doesn't open when you click on it, it seems to 
not respond at all. No error message. 

They have restarted the computer and it didn't 
make a difference.
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