Service Request Ticket

Service Request Information

CONTACT	Name	Lange, Marjory	Date	Apr 22, 2014 02:02 PM
	Department	Humanities Division	Phone	88307
	Location		Email	langem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110887 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BR05V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:17:57

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Apr 23, 2014 09:30 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Apr 23, 2014 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Apr 23, 2014 09:30 AM	This is a networking issue for many users around campus and is being worked on. Because this issue is greater than just one user, this task will be closed.	Add Attachment
Lori Burgeson	Apr 22, 2014 03:43 PM	We had to change quite a few things on group policy for this department. Because of these needed changes, it will take a bit longer for everyone in that department to login.	Add Attachment
Alyssa Little	Apr 22, 2014 03:27 PM	She isn't the only person experiencing this issue	Add Attachment
Alyssa Little	Apr 22, 2014 03:10 PM	Peter went and checked it out and thinks it's some kind of networking issue.	Add Attachment
Alyssa Little	Apr 22, 2014 02:02 PM	When she logs into her office computer it just is giving her a blank gray screen. She tried rebooting the computer, but it just did the same thing when she started it back up. She's not in her office right now but she was going to leave it open so you can get in HSS319.	Add Attachment