Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Apr 23, 2014 10:07 AM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20111185 (opens in a new window)	Bldg/Room	NS 203
	Service Tag		Description	Xerox 4600/DT printer
	Serial No.	XLT279780	Location	For NS Faculty Use-Replaced W#20130097
	Model	4600/DT	Hostname	ns204.wou.edu
	Notes	55ppm, Network, 2X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V 140.211.64.59 Printer Maint: 4600 110V fuser from VISA2012003370 APRIL2013 SR50023; 4600 Maintenance Kit #115R00069 from VISA2013003961 APRIL2014 SR53323, 4600 Transfer Roller #022N02478 from VISA2014004241 NOV2014 SR53854; Feeder roller kit and transfer roller from VISA2015004894 NOV2015; Maint kit from VISA2015004893 NOV2015 IP: 140.211.76.80	Ink/Toner Refill
	Wired NIC	00:00:AA:D8:A4:F9

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 23, 2014 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 23, 2014 11:57 AM	Deleted and reinstalled printers. Both are working on all 3 computers. All 3 are Mavericks, updated that in inventory.	Add Attachment
Lexie Widmer	Apr 23, 2014 11:47 AM	20120644 20120645 20121224.	Add Attachment
Lexie Widmer	Apr 23, 2014 11:06 AM	Task reassigned to Lexie Widmer.	Add Attachment
Katie Halvorson	Apr 23, 2014 10:07 AM	Honors lab printer not Lab-Grendel and lab-Beowulf printers are not being connected anymore and the computer is asking for admin rights. The drivers need to be reinstalled. Just the Macs are having the issue. He would prefer Jared to work on this issue. 20091620-Beowolf	Add Attachment