Service Request Ticket - # 53539

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2014 11:39 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100628[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Clients
Serial No. S200RJC01592 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:94:54

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 25, 2014 04:02 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 25, 2014 04:02 PM 
Created a new VDI image with new GPO to force the 
WOU home page to display.
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Lori Burgeson Aug 07, 2014 07:42 AM 
Task reassigned to John Rushing.
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Lori Burgeson Aug 07, 2014 07:42 AM 
John, do you want to check in with Rip to see if he 
is still in need of assistance with his Wyse 
clients?
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Katie Halvorson Aug 06, 2014 05:11 PM 
Task reassigned to UCS Tech.
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Lori Burgeson Apr 28, 2014 11:39 AM 
Task reassigned to Richard Kavanagh.
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Lori Burgeson Apr 28, 2014 11:39 AM 
Richard, have you had a chance to deploy that 
image?
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Lori Burgeson Apr 23, 2014 03:44 PM 
Updated image they use and Richard will deploy it 
to those two machines.
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Craig Reno Apr 23, 2014 01:38 PM 
The one with network issues is 20100627[Edit Inv].
It says there is a network connection, then will say that the network 
connection failed, retrying in 15 seconds.
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unnamed (1).jpg
unnamed.jpg
Alyssa Little Apr 23, 2014 11:39 AM 
****This is an email****
We have two thin-clients at the Health and
Wellness Center front desk.  20100628[Edit Inv] and (the
other we cannot read due to sticker location). One
fails to have a connection issue.  Both are
suppose to be set to automatically go to WOU's
home webpage, but do not and always default back
to MSN.  Please fix connection issue and set both
opening screen to go directly to WOU.edu.  Thank you.
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