Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Angela	Date	Apr 23, 2014 01:41 PM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	hendrica@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110872 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2BR55V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, FileMaker Pro 11 from P0082550 transferred from W#20081165, Adobe Acrobat PRo XI(v.11) from P0090519 80/20 share with laptop W#20110771
	Wired NIC	18:03:73:26:1B:9E

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 23, 2014 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 23, 2014 02:08 PM	Went with Dyl. uninstalled and reinstalled acrobat, seems to update with no problem now.	Add Attachment
Craig Reno	Apr 23, 2014 01:48 PM	Task reassigned to Craig Reno.	Add Attachment
Alyssa Little	Apr 23, 2014 01:41 PM	**This is an email** My computer is telling me I need to update Adobe, but it's giving me an error when I try. The error says "Error 1328.Error applying patch to file...." My computer is #20110872.	Add Attachment