Service Request Ticket - # 53545

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2014 10:09 AM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110311[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4510/DT Laser Printer
Serial No. ART388077 Location PDR

Model 4510/DT Hostname laven.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer Maint: Maint Kit from VISA2014004539 SR56486; Maint Kit (110 V) from VISA2015004754 SR57941 SEPT2015; Feed Roller Kit from VISA2015004895 SR58733 NOV2015; Transfer roll from VISA2015004896 SR58733 NOV2015; Maint Kit, Feed Roll Kit, Transfer Roll from VISA2015004913 SR58733 DEC2015; Guide Assembly from VISA2015004953 SR58733 DEC2015 Ink/Toner Refill

Wired NIC 00:00:AA:FA:60:01

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 12, 2014 01:56 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 12, 2014 01:56 PM 
installed the new maintenance kit.
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Megan Thibeault Apr 28, 2014 08:21 AM 
Also need to check firmware version and update if
needed.
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Megan Thibeault Apr 25, 2014 08:00 AM 
PR#7699
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Megan Thibeault Apr 25, 2014 07:59 AM 
Needs a new maintenance kit
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Megan Thibeault Apr 24, 2014 03:21 PM 
Sorry I missed you - I'm back now and will be here
until 5.
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Megan Thibeault Apr 24, 2014 02:05 PM 
Went there and Sue was not in. MA206 where the
printer is suppose to be was someones office.
Emailed Sue asking when a better time to come by.
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Jennifer McCarroll Apr 24, 2014 10:09 AM 
Called this morning and said when she tried to
clear a jam and opened the cover and pulled out
the toner and a piece fell off and she cannot
figure out what it is from. 
Available all day today.
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