Service Request Ticket

Service Request Information

CONTACT	Name	Redpath, Brent	Date	Apr 24, 2014 10:50 AM
	Department	Deaf Studies and Professional Studies	Phone	503-831-8277
	Location		Email	redpathb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100846 (opens in a new window)	Bldg/Room	MA 219
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser
	Serial No.	ART000000	Location	Department Printer
	Model	4510/DT	Hostname	laven.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities Old Serial#ART382500(May have been RMA) ; Xerox MaintenanceKit(110V)Phaser4510 #108R00717 VISA2016005904 NOV2016 SR61759 IP:140.211.64.21	Ink/Toner Refill
	Wired NIC	00:00:AA:E3:4A:B6

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 24, 2014 12:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 24, 2014 12:47 PM	It needed his new password but the window wasn't popping up. Went into the queue, hit continue and it popped up.	Add Attachment
Lexie Widmer	Apr 24, 2014 11:24 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lori Burgeson	Apr 24, 2014 11:03 AM	Task reassigned to UCS Tech.	Add Attachment
Jennifer McCarroll	Apr 24, 2014 11:02 AM	Task reassigned to Lori Burgeson.	Add Attachment
Jennifer McCarroll	Apr 24, 2014 11:01 AM	RRCD-Grants	Add Attachment
Lori Burgeson	Apr 24, 2014 11:00 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Apr 24, 2014 11:00 AM	Please get the network name of the printer	Add Attachment
Jennifer McCarroll	Apr 24, 2014 10:51 AM	Available today after 12:30 until the printer is fixed.	Add Attachment
Jennifer McCarroll	Apr 24, 2014 10:50 AM	**This is an email** So since returning to my office from paternity leave - I cannot print anything to my regular printer.. It says (authentication required) so I am not sure... I changed my password and I wonder if that affected the ability to print documents.	Add Attachment