Service Request Ticket

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Service Request Information

CONTACT	Name	Paraskevas, Cornelia	Date	Apr 24, 2014 01:30 PM
	Department	Humanities Division	Phone	88477
	Location		Email	paraskc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20101493 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Dell Professional P2210 22in HAS Wide Monitor
	Serial No.	CNOU829K7287215IA33M	Location	Ready for PDR

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	ftognoli14@wou.edu	88925

Tracking

Entered by	Date	Memo
Frederick Tognoli			Email Public
Entered by	Date	Memo
Frederick Tognoli	May 06, 2014 08:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Frederick Tognoli	May 06, 2014 08:16 AM	The KB article had the fix for this issue. Done.	Add Attachment
Lori Burgeson	May 05, 2014 01:41 PM	Task reassigned to Frederick Tognoli.	Add Attachment
Lori Burgeson	May 05, 2014 01:38 PM	**This is an email** Hi Cornelia, I will do my best to get someone out to you at 8 tomorrow morning. Hopefully we can resolve that issue within that hour for you. Thanks! Lori	Add Attachment
Lori Burgeson	May 05, 2014 01:38 PM	**This is an email** Yes, I still am--but, honestly, I've given up on using Excel at work and I just work on any Excel- related docs from home. My time in the office is unpredictable--often, I have to leave for a meeting at a moment's notice! I will be in tomorrow at 8--but leave at 9 for classes and meetings until 4 Cornelia	Add Attachment
Lori Burgeson	May 05, 2014 01:28 PM	**This is an email** Hi Cornelia, It looks as though we still have a service ticket open for you regarding an issue you were experiencing with Excel. Are you encountering the same problem or has there been resolve? If you are still in need of assistance, please let me know when you are available so we can get a technician out to you. Thank you, Lori	Add Attachment
Adam Fyffe	May 05, 2014 09:51 AM	Waiting for reply	Add Attachment
Lexie Widmer	Apr 30, 2014 10:49 AM	**This is an outgoing email** Hello, I stopped by your office today, but must have missed you. I also called your office and got the busy signal. Could you send us new times of availability so we can resolve the issue for you? Lexie	Add Attachment
Lexie Widmer	Apr 30, 2014 10:34 AM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Apr 30, 2014 10:32 AM	Stopped by; she wasn't there. Called her office twice, but got the busy signal. Sent an email for new availability.	Add Attachment
Adam Fyffe	Apr 30, 2014 10:05 AM	Task reassigned to Lexie Widmer.	Add Attachment
Adam Fyffe	Apr 28, 2014 08:08 AM	Task reassigned to Adam Fyffe.	Add Attachment
Alyssa Little	Apr 25, 2014 10:25 AM	She needs someone there Wednesday (4/30) at 10, she will be there to log in.	Add Attachment
Frederick Tognoli	Apr 25, 2014 10:14 AM	**This is an email** Dr. Paraskevas, I came by your office shortly before 10:00 to try to resolve the issue you are having with Excel files not opening. We have identified a potential fix for the issue as it was described, but we will need to have you present and logged in when we try this solution. Please let us know a good time for a technician to come to your office and sit down with you. Thank you, Frederick Tognoli, Jr. UCS Techs 88925	Add Attachment
Frederick Tognoli	Apr 25, 2014 10:04 AM	I arrived at her office a little after 9:45 and she wasn't there. One of the other professors helped me look around to see if she was in a meeting or on the same floor, but I wasn't able to find her.	Add Attachment
Lori Burgeson	Apr 25, 2014 09:31 AM	Cornelia needs to be available as we will have to troubleshoot this issue in her profile. We cannot login to her profile without her present.	Add Attachment
Alyssa Little	Apr 25, 2014 08:14 AM	Wednesday (4/30) any time after 10 o'clock, her door will be LOCKED please go to the FRONT OFFICE and they will let you in.	Add Attachment
Dyl Karbia	Apr 24, 2014 03:25 PM	Check her office but she wasn't around the door was lock.	Add Attachment
Lexie Widmer	Apr 24, 2014 01:49 PM	**This is an incoming email** I am here right now--I'll bein class until 3:45 (but you can come into the office) and I'll be here tomorrow morning until about 10	Add Attachment
Lexie Widmer	Apr 24, 2014 01:41 PM	Sent email for availability. Also tried her line. Found a possible solution on the Microsoft support page: support.microsoft.com/KB/211494	Add Attachment
Shandelle Plasker	Apr 24, 2014 01:30 PM	When she goes to use her excel it bring up a message that says "Problem Sending the Command to Program". She cannot do anything with her excel and this has been happening for a while now. She would like to be contacted by email.	Add Attachment