Service Request Ticket

Service Request Information

CONTACT	Name	Mueller-Warrant, Piper	Date	Apr 25, 2014 04:13 PM
	Department	College of Liberal Arts and Sciences	Phone	88859
	Location		Email	muellerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090767 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet Enterprise P3015DN Printer #CE528A#ABA
	Serial No.	VNBC9D02L3	Location	PDR
	Model	CE528A	Hostname	darwin-ns-124.wou.edu
	Notes	up to 42 ppm, B/W laser printer, Tray 1 Multipurpose(100-sheet), Tray 2 500-sheet input, automatic duplexing MAINT: LJ 3015 Maintenance Kit #CD525-67901 from P0095594 SR54798, LaserJet P3015 Pick-Up Assembly #RM1-6268-000CN from P0095684 SR54798 OCT2014 IP:140.211.76.39	Ink/Toner Refill
	Wired NIC	00:25:B3:F7:C8:7F

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Apr 25, 2014 04:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Apr 25, 2014 04:28 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Apr 25, 2014 04:28 PM	Printer was frozen, display would not change from "Load Paper Into Try 2" no matter what I did. Restarting the printer caused it to print everything that was in the queue. Did a test print from instructor station in nearby room and it worked fine.	Add Attachment
Alyssa Little	Apr 25, 2014 04:13 PM	**This is an email** The printer "NS-Darwin" in rm 124 of the Nat Sci bldg is disconnected/ not printing. Several folks have had problems with it today -- can you check for a networking problem? The WOU # is 20090767. The room is currently unlocked, and it's on a shelf just inside the doorway. If someone locks the room back up, you can have me or someone else open it back up.	Add Attachment