Service Request Ticket

Service Request Information

CONTACT	Name	Dull, Aaron	Date	Apr 28, 2014 08:54 AM
	Department	Registrar’s Office	Phone	88415
	Location		Email	dulla@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080844 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Monochrome Printer #CB5616A#ABA
	Serial No.	SCNDY349642	Location	PDR
	Model	CB156A	Hostname	regcounter.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer Printer Maint: HP LaserJet P4515X Maintenance Kit #CB338A from P0093476 SR53190, HP LJ P4515x Maintenance Kit on EXCHANGE #CB388A from P0098229 SR57328 IP:140.211.117.37	Ink/Toner Refill
	Wired NIC	00:21:5A:7F:75:F9

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Frederick Tognoli	Apr 28, 2014 09:10 AM	Task reassigned to Self Resolved.	Add Attachment
Frederick Tognoli	Apr 28, 2014 09:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Frederick Tognoli	Apr 28, 2014 09:10 AM	I walked in to the room to ask how I could help and as he was trying to show me the issue the problem could not be recreated.	Add Attachment
Katie Halvorson	Apr 28, 2014 08:54 AM	Reg-counter is printing from 20090541 and it says the printer is not set up. He thinks it is just having a problem when he logs in and not leonard. He hits file print to the krusty side and it says printer is not set up or set as default but he checked and it is. If it can't be looked at today then just disregard.	Add Attachment