Service Request Ticket - # 53558

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2014 11:14 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040306[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4300DTN Printer #Q2434A
Serial No. SCNGY305076 Location PDR

Model Q2434A Hostname mathlab.wou.edu
Notes 140.211.78.49 Ink/Toner Refill HP 39A or HP 39X

Wired NIC 00:0E:7F:3A:08:BF

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 28, 2014 11:43 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 28, 2014 11:43 AM 
After installing new toner- the prints look like
they should. 

Maintenance kit is at 47%
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Megan Thibeault Apr 28, 2014 11:26 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Apr 28, 2014 11:26 AM 
Lexie is pulling this sheet right now
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Megan Thibeault Apr 28, 2014 11:19 AM 
Please get a supply usage page- probably needs a
new maintenance kit.
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Alyssa Little Apr 28, 2014 11:14 AM 
****This is an email****
 ​Hello UCS!    Happy Monday!

I got the email letting me know that the toner had
been replaced in MNB 112 student lab as requested.

I have gotten a complaint letting me know that the
printed copies from that printer (2005 0306 in MNB
112)  are shadowy and showing printing over other
printing.   (in unprinted area of the paper
especially)​
​   I'm thinking it needs to be wiped off?

Thanks so much for your assistance with this,
Sharon​
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