Service Request Ticket - # 53559

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2014 12:16 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100135[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 277WMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 277WMM1 Location

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:05:31

TECHS Submitted by Max McEvilly Contact mmcevilly13@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Apr 28, 2014 01:06 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Apr 28, 2014 01:06 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Apr 28, 2014 01:06 PM 
Computer was just stuck on the Dell startup screen. Force shut it 
down, started it back up and ran Windows updates. Performed 
another reboot without any issues.
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Max McEvilly Apr 28, 2014 12:16 PM 
computer #20100135[Edit Inv] (monitor #20100170)has been
stuck on an update screen, at the end of my shift
on Saturday night I noticed that it was on an
update screen, I assumed it was working and left
for the night. It's still on that update screen
and the progress bar hasn't changed. it's showing
a black screen with the dell logo and says bios
revision A11 at the bottom
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