Service Request Ticket

Service Request Information

CONTACT	Name	Cruz Monrroy, Alicia	Date	Apr 28, 2014 03:34 PM
	Department	Student Enrichment Program	Phone	88699
	Location		Email	monrroya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

A/V equipment	Edit WOU #	20110305 (opens in a new window)	Bldg/Room	WUC Willamette Room
	Service Tag		Description	Crestron 10in Color video Touch panel #TPS-4000L
	Serial No.	7613651	Location	Smart Classroom station

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 07, 2014 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 07, 2014 01:29 PM	I did update adobe on the system and installed flash. Tested the system everything was works fine..	Add Attachment
Dyl Karbia	May 05, 2014 01:37 PM	Left VM	Add Attachment
Dyl Karbia	Apr 28, 2014 04:34 PM	**This is an outgoing email** Hi Alicia, We need some additional information regarding service request #53562. Could you please let us know the best time that suits your schedule in other to help you solve the problem with one of our technician. We are sorry for the inconvenience.We look forward hearing from you. Best Regards, Dyl Karbia	Add Attachment Public
Jared Petersen	Apr 28, 2014 03:42 PM	Task reassigned to Dyl Karbia.	Add Attachment
Shandelle Plasker	Apr 28, 2014 03:34 PM	The computer in the Willamette room in Warner needs to be updated. Last time she had a conference meeting in this room they tried to use Prezi and it said that adobe needed to be updated before being able to use Prezi. They are having another conference on may 5th and need this done by that day. Please contact her by email or phone if you have any questions.	Add Attachment