Service Request Ticket - # 53564

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2014 08:30 AM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130462[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLW0X4F9VM Location Hannah Warner

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 Std for MAC from P0092900 [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Kent St. Clair) FEB2017

Wired NIC 70:CD:60:F3:7B:33


Wired NIC 70:CD:60:F3:7A:1A


Wireless NIC 18:AF:61:B8:8D:4C


Bluetooth NIC 18:AF:61:B8:8D:4D


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact ftognoli14@wou.edu 88925

Tracking

Entered by Date Memo
Frederick Tognoli
Email

Public

Entered by Date Memo
Frederick Tognoli Apr 29, 2014 09:03 AM
Status changed from (1) Pending to (5) Completed
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Frederick Tognoli Apr 29, 2014 09:03 AM
I deleted the old Keychains folder from the User level Library and 
had her log back in with her new password (from about 2 weeks 
ago) and update the Keychain with that and the old password and 
the pop-up went away.
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Frederick Tognoli Apr 29, 2014 08:35 AM
Task reassigned to Frederick Tognoli.
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Shandelle Plasker Apr 29, 2014 08:30 AM
She has a new mac book pro and when she gets onto
it a message pops up saying it wants her to enter
her key chain password. She was not sure what a
key chain password was so she tried her school one
and it just said incorrect and shook. She can
still use her computer but the message will not go
away and its annoying for it to pop up all the
time. She would like to be contacted by phone
sense she does not get to her email as often as
she would like. She is also on campus normally
Monday thru Friday 8 to 5.
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