Service Request Ticket - # 53567

Service Request Information

CONTACT Name Nagel, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2014 11:17 AM
Department International Education & Development Phone 89081
Location Email nagels@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091352[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53D1KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC B8:AC:6F:83:DC:CE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Apr 29, 2014 12:11 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Craig Reno Apr 29, 2014 12:11 PM 
Peter and I updated Java and Firefox, gave her admin rights.
Computer is running xp, will ask about upgrade.
 Add Attachment
Craig Reno Apr 29, 2014 11:50 AM 
Task reassigned to Craig Reno.
 Add Attachment
Katie Halvorson Apr 29, 2014 11:18 AM 
She would like the plug-ins installed on her
computer to use Banner in either Firefox or Chrome
because she doesn't want to use IE.  When she
tries to get the plug-ins it says they can't be
found.  she has tried restarting her computer and
can't get the right plug-ins to run banner.

Maaske 102
89081
She is around till 5 today.
Add Attachment